Privacy Statement

At Axia FibreNet, a Bell Canada company, (Axia), it is our intent to give you as much control as possible over your personal information and, in general, you can visit our websites without telling us who you are or revealing any information about yourself. There are times, however, when we may need information from you for the purposes of conducting business.

We will let you know, at the point of collection, before we collect information from you and if you choose to give us personal information for the purposes of conducting business we will also let you know how we will use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will respect your wishes. We do keep track of the domains from which people visit us and we analyze this data for trends and statistics, and then we discard it.

Personal Information

Personal information means any information about an identifiable individual, but does not include the name, title, business address or telephone number of an employee of an organization.

How We Use Information Collected

Axia collects and uses personal information for several general purposes: to identify and understand your needs regarding current and new services; to personalize your experience on our websites; to develop and provide products and services; to inform you of products and services; to manage our business operations; to assemble statistics concerning the use of Axia services; to allow for account billing and to maintain payment records; to provide customer services; and to meet legal and regulatory requirements. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.

Information Sharing & Disclosure

Because Axia is an international company, your personal information may be shared with other Axia offices or subsidiaries around the world. All such entities are governed by this policy and are bound by the appropriate confidentiality and data transfer agreements.

Your personal information is not shared outside of Axia without your permission except under certain conditions explained below. Inside Axia, data is stored in controlled servers with limited access. Your information may be processed in Canada or any other country where Axia, its subsidiaries, affiliates or agents are located.

Axia may send your personal information to other companies or people under any of the following conditions: when we have your consent to share the information; when we need to share the information to provide the product or service that you have requested; when we need to send the information to companies that work on behalf of Axia to provide a service to you; or when we want to keep you up to date on the latest product announcements, software updates, special offers or other information that we think you'd like to receive from us or from our business partners (unless you have opted out of these types of communications). We will also disclose your personal information if required to do so by law, to enforce our user agreements or other contracts, or in urgent circumstances to protect personal safety, the public or our property.

Note that in the event that Axia discloses your personal information it will only be to the extent required to deliver the service, product or fulfill the request. All third parties are prohibited from using the information for any other purpose.

Cookies & Tracking Technology

"Cookies" can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies do not read data off your hard disk and can only contain personal information that you provide yourself. Axia uses cookies to track user traffic patterns in order to determine the usefulness of our websites to our users. If you prefer not to receive cookies while browsing our web sites, you may set your browser to warn you before accepting cookies allowing you the choice to either refuse or accept it. Refusing cookies may not allow for the full functionality or use of Axia's websites.

Retention of Information

Axia will retain personal information only for as long as is necessary to conduct business and to meet statutory obligations. Information that has been archived for business continuity and disaster recovery purposes will not be purged other than through the normal course of backup and archival procedures.

Data Security

Axia safeguards the data you send us with physical, electronic and managerial processes and procedures including backups and data archival for business continuity. In certain cases, Axia also uses encryption mechanisms to enhance the security of data and data transmission.

Business Relationships

Axia has entered into business relationships with organizations for the purposes of providing hosted web services. Where Axia provides these hosted services, the external organization is responsible for the privacy practices with Axia simply providing the mechanisms for data collection. When personal information is collected through the hosted service and is transmitted or stored on Axia resources, then Axia will ensure that there is suitable protection for the information. Axia will not use information collected via hosted services for any other purpose not otherwise agreed to in the business relationship.

Third Party Sites

Axia websites contain links to other sites. Axia is not responsible for the privacy practices or the content of such websites.

Privacy and Minors

Axia does not target and does not knowingly solicit personal information from children under the age of 15, nor do we send them requests for personal information.

Changes to Privacy Policy

Axia will amend this policy from time to time and, if we make substantial changes to how we use your personal information, we will make that information available by posting notice on this site.

Questions & Suggestions

If you have questions or concerns regarding our collection, use or disclosure of your personal information; please contact us at: